Mobility Management of South Central New York, Year One

posted Jul 1, 2013, 6:35 AM by Nick C.   [ updated Oct 28, 2013, 12:35 PM by Josie Maroney ]

Victoria Delaney | MMSCNY | July 1, 2013

Mobility Management of South Central New York's transportation assistance call center, recently re-named GetThere, has been in operation since January 2012. GetThere is located in the United Way of Broome County facility in Vestal, N.Y. The program was started with the simple goal of assisting people with their transportation needs, whatever those needs might be. 


Mobility Management of South Central New York (MMSCNY) is a partnership of eighteen not-for-profit, volunteer and public transportation providers; health care and human service providers; and mobility and transportation professionals. Rural Health Network of S.C.N.Y. is lead agency for the MMSCNY partnership. Both MMSCNY and GetThere have the same basic goal: to ensure that residents of South Central New York, especially rural Broome and Tioga Counties, have access to the essential goods, services, and employment opportunities.


GetThere is part of a worldwide trend in service coordination and customer-centered transportation solutions called mobility management.  Mobility management, as defined by the American Public Transportation Association is:


"… the good use of a great variety of existing transportation resources, the use of less expensive alternatives, and the creation of inter-agency partnerships, all with the primary goal of providing customized service to residents and communities."


In a time of decreasing governmental resources and a weak regional economy, mobility management’s focus on efficiency and coordination makes sense. Mobility Management is also responsive to the public’s need for transportation information and assistance, as demonstrated by the increasing utilization of GetThere since the service began in January 2012. GetThere served 251 individuals in 2012 and is on track to more than double that number in 2013. 


Project Coordinator Nick Cecconi and two full-time Transportation & Mobility Associates, serving through the Rural Health Service Corps - AmeriCorps Program, make up the GetThere team.  The GetThere staff works together to solve transportation cases, which range from relaying simple bus schedule information to providing complex trip planning assistance.  Staff members often involve MMSCNY partner organizations and other community resources in solving problems posed by challenging transportation cases. It seems that every day, new partnerships are formed and new resources identified that help provide more options for meeting transportation needs in South Central New York


Another major effort of GetThere is to provide MMSCNY with the data it needs to help plan a more coordinated and responsive transportation system.  The MMSCNY database serves as an archive, documenting each case and the specific difficulties encountered, including gaps in transportation service.  Once a gap or systemic transportation need is identified, then it's possible for MMSCNY to utilize the network of partners to plan, create, and sustain long-term solutions.


GetThere truly is a solution-oriented program and partnership.  Dedicated individuals working on the front lines consistently seek a way where none existed before.  For more information on GetThere, call 1-855-373-4040 or e-mail Nick Cecconi, MMSCNY Coordinator at